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E-commerce Operations Manager

2 months ago

Singapore GOLD ROAST FOOD INDUSTRY PTE LTD Full time
About the Role

We are seeking a highly skilled E-commerce Executive to join our team at GOLD ROAST FOOD INDUSTRY PTE LTD. As a key member of our e-commerce team, you will be responsible for driving online sales, managing our e-commerce platform, and ensuring a seamless user experience.

Key Responsibilities
  • Platform Management - Oversee the daily operations of our e-commerce platform, ensuring efficient functionality and user experience.
  • Sales Optimization - Develop and implement strategies to drive online sales, including product placement, pricing, and promotional activities.
  • Product Listing - Create and optimize product listings with accurate descriptions, high-quality images, and competitive pricing.
  • Data Analysis - Monitor and analyze website performance, sales data, and other key metrics to inform business decisions.
  • Marketing Coordination - Work with our marketing team to execute online marketing campaigns, promotions, and advertising.
  • Inventory Management - Ensure proper stock levels and efficient order fulfillment processes.
  • Customer Service - Handle customer inquiries, complaints, and ensure high levels of customer satisfaction.
  • Business Development - Assist in developing and maintaining strong relationships with clients, distributors, and partners to drive business growth.
Requirements
  • Min. Diploma or Business Administration, Marketing, E-commerce, or similar discipline.
  • At least 1 year of experience in e-commerce management, with practical experience in the FMCG industry.
  • Experience in digital marketing, including SEO, SEM, email marketing, and social media advertising.
  • Proficiency in using e-commerce platforms and tools.
  • Knowledge of web design and development is a plus.
  • Ability to work independently and collaboratively in a team.
  • Experience in project management is an advantage.