Call Center Operations Manager

7 days ago

Singapore beBeeCustomeroriented Full time $60,000 - $70,000

Job Overview

The role entails overseeing day-to-day call center operations, ensuring service standards are consistently met, handling escalated issues, and driving continuous improvement in team performance and customer satisfaction.

This is an opportunity to leverage your leadership skills and experience to drive results-oriented growth and development within the team.

Key responsibilities will include:

  • Developing and implementing strategies to enhance customer satisfaction and loyalty.
  • Managing a high-performing team of call center agents, providing coaching, guidance, and support as needed.
  • Maintaining up-to-date knowledge of industry trends, best practices, and emerging technologies to inform strategic decision-making.
  • Collaborating with cross-functional teams to ensure seamless communication and coordination across departments.

As a leader in this role, you will be empowered to make a meaningful impact on the business, fostering a culture of excellence, innovation, and collaboration.

To succeed in this position, you will require:

  • A bachelor's degree in a related field (e.g., business administration, management).
  • Minimum 3-5 years of leadership experience in a call center or customer-facing environment.
  • Proven track record of driving results-oriented growth and development within a team.
  • Excellent communication, interpersonal, and problem-solving skills.

Benefits of working in this role include:

  • Ongoing training and development opportunities to enhance your skills and expertise.
  • A dynamic, fast-paced work environment that offers challenges and opportunities for growth.
  • A competitive salary and benefits package, commensurate with experience.

If you are a motivated, results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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