Call Center Operations Manager

Job SummaryWe are seeking a seasoned Call Center Team Lead to join our team. The successful candidate will be responsible for managing the daily operations of the call center, ensuring seamless handling of customer inquiries and issues, as well as providing coaching and guidance to team members.Key ResponsibilitiesSpearhead the execution of daily call center...

Job Title: Call Center Team LeadAs a Call Center Team Lead, you will play a vital role in the daily execution of operations.Key Responsibilities:You will collaborate with stakeholders to address operational challenges and support cross-functional initiatives.You will prepare and present regular reports on team performance, KPIs and improvement opportunities...

Job Summary: We are seeking a results-driven Call Center Team Lead to oversee the daily operations of our call center. The ideal candidate will have experience in managing high-performing teams and driving business growth through effective leadership. About the Role: The Call Center Team Lead is responsible for leading a team of customer service...

Job Summary">This is a senior leadership role that oversees the management of data center facilities and teams. The successful candidate will lead by example, demonstrating technical expertise and strong leadership skills to drive business results.">Key Responsibilities:">Provide guidance and support to team members on technical procedures and best...

At the forefront of renewable energy, we are seeking a skilled professional to oversee and optimize our call center operations. This is a unique opportunity for an individual with expertise in managing complex systems and driving efficiency.We provide expert services in solar energy solutions, helping businesses and homeowners transition to clean energy...

Job OverviewThe role entails overseeing day-to-day call center operations, ensuring service standards are consistently met, handling escalated issues, and driving continuous improvement in team performance and customer satisfaction.This is an opportunity to leverage your leadership skills and experience to drive results-oriented growth and development within...

**Call Center Trainer** - 12 months contract **The Client** - MNC IT Consulting **The Opportunity** - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. - Scheduling and conducting training...

Our reputable client is looking to hire Customer Call Center Officer (Call Center) **Job Responsibilities & Duties** - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

Overview Call Center Officer (Singaporeans only) We are seeking a dedicated and patient-focused Call Center Officer to support our centralised call center operations across Singapore Paincare Holdings Limited and its affiliated clinics. Job Description This role plays a vital part in ensuring patients receive prompt assistance, accurate information,...

Position : Regional Call Center Tech Operation Team/Group : Digital Marketing Team/Marketing Business Group This role focuses on call center tech operation, such as call cloud(Gensys, Amazon Call Cloud) and familiar with SaaS PaaS CRM solutions such as Sprinklr, ServiceNow. - To serve as support for the Samsung’s Customer Experience as IT Operation...