Front Office Operations Manager
3 days ago
Job Title: Front Office Operations Manager
As a seasoned professional in the hospitality industry, you will be responsible for overseeing the day-to-day operations of the Front Office department. Your duties will include:
- Developing and implementing policies and procedures to maintain efficiency and professionalism within the Front Office and Housekeeping departments.
- Conducting and supporting ongoing training programs for the team, focusing on On-the-Job Training.
- Ensuring high standards of quality performance are maintained in grooming and conduct standards.
- Proactively handling guests' feedback in a professional manner, ensuring resolution to guest satisfaction.
- Planning and preparing work schedules for all sections to ensure adequate daily manning according to hotel occupancy.
- Implementing and maintaining Front Office procedures, systems and controls to foster a culture of efficiency and professionalism.
- Communicating effectively among the team, including briefing, handover, discussions and meetings.
- Leading, mentoring and inspiring the team to uphold the company's commitment to service excellence.
- Ensuring property policies are administered consistently and procedures and documentation are completed according to Standard Operating Procedures (SOPs).
- Collaborating cross-functionally with departments to support seamless daily operations and service consistency.
Required Skills and Qualifications:
- Excellent Customer Service Skills
- Strong Leadership Abilities
- Proficient in Microsoft Office
- Experience in Housekeeping
- Effective Interpersonal Skills
- Inventory Management
- Hospitality Industry Knowledge
- Compliance with Industry Regulations
- Strong Communication Skills
- Customer Satisfaction Focus
- Team Player
Benefits:
- A competitive salary package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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