Front Office Operations Manager

3 days ago

Singapore beBeeOperations Full time $60,000 - $120,000

Join us as a Front Office Operations Manager, and take on the exciting challenge of leading our front office operations to new heights. In this role, you will be responsible for ensuring seamless day-to-day operations, from managing front desk staff to implementing service standards.

Job Description:

As a Front Office Operations Manager, your primary responsibility will be to oversee the smooth functioning of our front office operations. This includes:

  1. Developing and implementing operational plans to ensure efficient workflow and productivity
  2. Monitoring room inventory levels and reconciling discrepancies to prevent overcharging or undercharging guests
  3. Collaborating with various departments to identify and resolve guest complaints and concerns in a timely manner
  4. Managing front desk staff, including recruiting, training, and evaluating performance to meet departmental goals
  5. Analyzing guest satisfaction levels and feedback to make data-driven decisions to improve service quality and relationship management
Required Skills and Qualifications:
  • Minimum 3 years of experience in front office operations or hospitality industry
  • Strong leadership and communication skills, with the ability to motivate and inspire team members
  • Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions
  • Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously
  • Ability to work well under pressure and maintain a calm demeanor in high-stress situations
Benefits:
  • Competitive salary and benefits package, including medical coverage and retirement plan
  • Opportunities for career advancement and professional growth, including training and development programs
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • Flexible working hours and remote work options, subject to business needs
Others:

At [Company], we are committed to creating a positive and inclusive work environment that values diversity and promotes equality. We offer equal opportunities to all qualified individuals, regardless of race, gender, age, or nationality.

We are proud to be an Equal Employment Opportunity Employer and welcome applications from diverse candidates who share our passion for delivering exceptional customer service and driving business success.

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