Front Office Operations Manager

2 days ago

Singapore beBeeFrontOffice Full time $72,000 - $108,000
Job Summary:

We are seeking an experienced Front Office Manager to oversee the day-to-day operations of our front office department. The successful candidate will be responsible for ensuring high levels of customer service, managing staff-related issues, and driving occupancy and revenue growth.

Key Responsibilities:
  • Oversee the day-to-day operations of the front office department, including reception, night audit, and concierge services.
  • Maintain effective control and planning of all aspects of the Front Office Department, including guest registration, telephone services, and concierge services.
  • Manage staff-related issues, including performance management, counselling, employee engagement, staff welfare, and other HR matters.
  • Evaluate training and development efforts aimed at Front Office personnel and monitor results to increase productivity and performance goals.
  • Monitor room sales, manage over-booking situations, and develop plans to increase occupancy and average room rate through walk-ins and upselling at the front desk.
  • Ensure credit limits are maintained and that all credit cards are authorized.
  • Ensure staff briefing in the Department are conducted before and after every shift.
  • Review and analyze all the Front Office reports to ensure data accuracy and proper hotel positioning.
  • Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimize the likelihood of recurrence.

Requirements:
  • Good leadership skills
  • Excellent customer service and interpersonal skills
  • Able to work in a fast-paced environment
  • At least 3 years in a similar position or equivalent capacity in the hotel industry

Tell Employers What Skills You Have:

Front Office Management
Travel Arrangements
Interpersonal Skills
Credit Card Processing
Sales Management
Office Administration
Banking Services
Customer Service Management
Accident Investigation

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