Front Office Operations Manager

5 days ago


Singapore beBeeCustomerService Full time $50,000 - $65,000

Job Title: Front Office Operations Manager

Job Summary

We are seeking a highly skilled and experienced Front Office Operations Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of the front office, ensuring exceptional customer service and maximizing financial performance.

Key Responsibilities
  • Front Desk Management
    • Lead and motivate front desk staff to deliver exceptional customer service.
    • Ensure compliance with hotel policies, procedures, and standards.
  • Guest Services
    • Develop and implement strategies to improve guest satisfaction and retention.
    • Collaborate with other departments to ensure seamless guest experience.
  • Financial Management
    • Monitor and control front office expenses to maximize profitability.
    • Analyze and report on key performance indicators (KPIs).
Requirements
  • Bachelor's degree in Hotel Management or related field.
  • Minimum 3 years' experience in front office management.
  • Excellent communication and leadership skills.
  • Able to work effectively in a fast-paced environment.
What We Offer

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

About Us

We are a dynamic and growing hospitality company dedicated to providing exceptional customer experiences.



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