Front Office Operations Manager
4 hours ago
Reporting to the Area General Manager, this role oversees daily front office operations including Reception, Night Audit, and Concierge services.
The incumbent shall ensure hotel guests receive a high level of customer service. Collaborate with the Area General Manager and staff to achieve maximum occupancy, profitability, staff development, and customer satisfaction. Ensure effective control, planning, organizing, directing, and controlling all aspects of the Front Office Department (guest registration, telephone services, and concierge).
Manage staff-related issues, including performance management, counseling, employee engagement, staff welfare, and other human resources matters. Evaluate training and development initiatives for Front Office personnel and monitor results to increase productivity and performance. Monitor room sales, manage overbooking situations, and develop plans to increase occupancy and average room rate through walk-ins and upselling at the front desk.
Ensure credit limits are maintained and all credit card transactions are authorized. Conduct staff briefings before and after each shift. Review and analyze all Front Office reports to ensure data accuracy and proper hotel positioning. Report and investigate departmental accidents, implementing corrective actions to prevent recurrence. Ensure new employees are inducted and provided with necessary training manuals and resources. Handle guest queries and feedback effectively.
Required Skills- Strong leadership skills
- Excellent customer service and interpersonal skills
- Ability to work in a fast-paced environment
A minimum of 3 years' experience in a similar position or equivalent capacity in the hotel industry is required.
-
Front Office Operations Manager
5 days ago
Singapore beBeeOperations Full time $40,000 - $80,000Job Title: Front Office Operations ManagerWe are seeking a highly skilled and experienced professional to lead our Front Office operations. As a key member of our team, you will be responsible for ensuring seamless guest service delivery and maintaining the highest standards of customer satisfaction.About the Role:Lead and manage Front Office staff,...
-
Front Office Operations Manager
3 days ago
Singapore beBeeCustomerService Full time $50,000 - $65,000Job Title: Front Office Operations ManagerJob SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of the front office, ensuring exceptional customer service and maximizing financial performance.Key ResponsibilitiesFront...
-
Front Office Operations Manager
4 days ago
Singapore beBeeOperations Full timeJob Title: Front Office Operations Manager "> Job Summary: We are seeking a results-driven and detail-oriented professional to assume responsibility for the day-to-day operations of our front desk area. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing front office staff, and maintaining high...
-
Front Office Operations Manager
2 days ago
Singapore beBeeFrontOffice Full time $72,000 - $108,000Job Summary:We are seeking an experienced Front Office Manager to oversee the day-to-day operations of our front office department. The successful candidate will be responsible for ensuring high levels of customer service, managing staff-related issues, and driving occupancy and revenue growth.Key Responsibilities:Oversee the day-to-day operations of the...
-
Front Office Operations Manager
3 days ago
Singapore beBeeOperations Full time $60,000 - $120,000Join us as a Front Office Operations Manager, and take on the exciting challenge of leading our front office operations to new heights. In this role, you will be responsible for ensuring seamless day-to-day operations, from managing front desk staff to implementing service standards.Job Description:As a Front Office Operations Manager, your primary...
-
Front Office Operations Manager
2 days ago
Singapore beBeeOperations Full time $72,000 - $108,000Job Overview">The role of a Front Office Manager involves overseeing the operational aspects of a hospitality establishment. This includes managing the front desk, ensuring seamless customer interactions, and implementing procedures to maintain high standards of service.">Key Responsibilities">">Operations Management:Manage day-to-day front office...
-
Front Office Operations Manager
6 days ago
Singapore beBeeGuestRelations Full timeFront Office Manager Job DescriptionThe ideal candidate will be responsible for the overall smooth operation of Front Office functions.Responsible for the overall smooth operation of Front Office functions including Reception, Concierge, Communications and the Club Lounge.Acts as the key contact for any guest issue or Hotel emergency in the absence of the...
-
Front Office Operations Manager
4 days ago
Singapore beBeeCustomerService Full time $4,000 - $6,000Job Title: Front Office Operations ManagerThe Front Office Operations Manager is responsible for overseeing the day-to-day front office operations in a hotel setting.Key Responsibilities:Manage check-in and check-out procedures, ensuring guest information is verified and rooms are assigned correctly.Oversee online and phone reservations, ensuring seamless...
-
Front Office Manager
20 hours ago
Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time**Purpose of Job The Front Office Manager oversees the front office team. He/She manages, supervises and coordinate the daily front office operation and ensure that all procedures are performed in accordance with established standard and procedures to reach optimal guest satisfaction. He/She monitors financial performance and works jointly with the...
-
Front Office Operations Manager
3 days ago
Singapore beBeeFrontOffice Full time $1,000,000 - $1,200,000Job Title: Front Office Operations ManagerAs a seasoned professional in the hospitality industry, you will be responsible for overseeing the day-to-day operations of the Front Office department. Your duties will include:Developing and implementing policies and procedures to maintain efficiency and professionalism within the Front Office and Housekeeping...
