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Head of Guest Experience Lead

2 months ago

Singapore REKOOP PTE. LTD. Full time
About REKOOP PTE. LTD.

We are a wellness club that goes beyond just providing services. We are a community where clients come to relax, rejuvenate, and reconnect. Our mission is to foster well-being in a welcoming and warm environment.

Job Description: Guest Experience Manager

As the Guest Experience Manager, you will play a crucial role in ensuring that every client feels welcomed and cared for from the moment they step through our doors. Your primary responsibility is to enhance the warmth and hospitality at REKOOP, creating a positive and memorable experience for all our clients.

Key Responsibilities:
  • Warm Welcome: Personally greet clients as they arrive, ensuring they feel comfortable and at home.
  • Client Engagement: Engage with clients during their visit, offering assistance, answering questions, and ensuring they have everything they need.
  • Atmosphere Creation: Work closely with the management team to foster a warm and inviting atmosphere throughout the club.
  • Event Coordination: Organize and host events, workshops, and social gatherings to enhance the community feel at REKOOP.
  • Feedback Loop: Collect and act on client feedback to continually improve the guest experience.
  • Staff Training: Train and mentor staff on best practices for guest interactions and service delivery.
Qualifications:
  • Experience: Experience in a hospitality or customer service role, preferably in a luxury or wellness environment.
  • Interpersonal Skills: Exceptional interpersonal skills with a genuine passion for people.
  • Organizational Skills: Strong organizational skills and attention to detail.
  • Creativity: Creative and proactive approach to enhancing customer experiences.
Why Work with Us?

As a Guest Experience Manager at REKOOP PTE. LTD., you will have the opportunity to play a key role in shaping the client experience at a leading wellness club. You will enjoy a fulfilling and dynamic role where your creativity and people skills are valued. You will be part of a team dedicated to promoting health, well-being, and positivity.