Guest Experience Associate
4 days ago
CUBE HOSPITALITY PTE. LTD. is seeking a Guest Relations Officer to join our team. As a Guest Relations Officer, you will be responsible for ensuring a positive and rewarding experience for our guests.
Key Responsibilities:
- Welcome guests upon arrival and check-in according to our standards and procedures.
- Provide courteous and efficient service.
- Understand each guest request and address them promptly.
- Check out guests courteously and accurately.
- Take ownership of problems, handle guest complaints promptly according to our standards and procedures.
- Be familiar with hotel facilities and functions.
- Keep informed about Singapore's major city attractions and events, so to provide guests with accurate information as requested.
Requirements:
- Open to entry-level candidates.
- Advantageous to have 1 year of relevant experience in the hospitality industry.
- Good organisational skills, ability to prioritize workload and handle pressure.
- Pleasant disposition with strong interpersonal and communication skills.
- Able to work on rotating shifts including weekends and public holidays.
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