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Guest Service Manager

2 months ago

Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time
Job Summary

We are seeking a highly skilled and experienced Guest Service Executive to join our team at Singapore Marriott Tang Plaza Hotel. As a key member of our food and beverage team, you will be responsible for ensuring exceptional guest experiences and delivering outstanding service standards.

Key Responsibilities
  1. Supervise and coach food servers to ensure seamless service delivery.
  2. Conduct regular audits to ensure compliance with Marriott service standards.
  3. Develop and implement effective training programs to enhance associate skills and knowledge.
  4. Manage inventory and supplies to maintain optimal levels.
  5. Monitor and control cash handling procedures to prevent discrepancies.
  6. Collaborate with the assistant manager to generate reports and analyze sales data.
  7. Conduct opening and closing inventory checks to ensure accuracy.
  8. Ensure associates adhere to Marriott's training program and service standards.
  9. Develop and implement strategies to improve guest satisfaction and loyalty.
  10. Manage and maintain accurate records of associate leaves, PH, and MC.
  11. Conduct daily training sessions to enhance associate knowledge and skills.
  12. Ensure compliance with LSOP guidelines and procedures.
  13. Conduct proactive preventive maintenance inspections to identify areas for improvement.
  14. Foster inter-departmental relations through effective communication and collaboration.
  15. Monitor staff progress and provide feedback to ensure effective performance.
  16. Take charge of assignment planning and scheduling to ensure optimal staffing levels.
  17. Conduct regular inspections to ensure cleanliness and maintenance of the restaurant area.
  18. Teach empowerment principles to ensure guests' satisfaction.
  19. Lead by example and motivate associates to excel.
  20. Maintain fair and consistent counseling and disciplinary procedures.
  21. Monitor hours and staff overtime to optimize sales and profits.
Requirements
  • Minimum GCE 'O' levels and/or Diploma in Hotel Management.
  • At least 2-3 years of relevant experience in a similar capacity.
  • Excellent interpersonal and communication skills.
  • Ability to work under pressure and in a fast-paced environment.

We regret that only shortlisted applicants will be notified.