Customer Service Representative for Data Collection and Relationship Building

6 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
About PERSOLKELLY SINGAPORE PTE. LTD.

PERSOLKELLY SINGAPORE PTE. LTD. is a leading recruitment agency in Singapore, dedicated to providing top-notch talent solutions to businesses across various industries.

Salary

The estimated salary for this role is SGD 40,000 - SGD 60,000 per annum, depending on experience and qualifications.

Job Description

This exciting opportunity is for a Customer Service Representative to join our team, focusing on data collection and relationship building with clients.

Key Responsibilities:

  • Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
  • Handle incoming hotline and mailbox enquiries to resolve respondents' issues
  • Compile, record, input survey returns and data accurately into the system
  • Conduct data verification of completed survey cases to ensure accuracy and reliability of data
  • Establish and maintain relationship with respondents throughout the project period
  • Ensure that given KPIs are being met based on the project timeline
  • Provide status report to the supervisor

Requirements:

  • Strong phone and verbal communication skills along with active listening
  • Experience with Key Performance Indicators (KPIs) preferred
  • Excellent customer service skills
Benefits

This role offers a competitive salary, opportunities for career growth, and a dynamic work environment.

We value our employees and offer a range of benefits to support their well-being and success.



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