Customer Service Representative for Data Collection and Relationship Building
6 days ago
PERSOLKELLY SINGAPORE PTE. LTD. is a leading recruitment agency in Singapore, dedicated to providing top-notch talent solutions to businesses across various industries.
SalaryThe estimated salary for this role is SGD 40,000 - SGD 60,000 per annum, depending on experience and qualifications.
Job DescriptionThis exciting opportunity is for a Customer Service Representative to join our team, focusing on data collection and relationship building with clients.
Key Responsibilities:
- Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
- Handle incoming hotline and mailbox enquiries to resolve respondents' issues
- Compile, record, input survey returns and data accurately into the system
- Conduct data verification of completed survey cases to ensure accuracy and reliability of data
- Establish and maintain relationship with respondents throughout the project period
- Ensure that given KPIs are being met based on the project timeline
- Provide status report to the supervisor
Requirements:
- Strong phone and verbal communication skills along with active listening
- Experience with Key Performance Indicators (KPIs) preferred
- Excellent customer service skills
This role offers a competitive salary, opportunities for career growth, and a dynamic work environment.
We value our employees and offer a range of benefits to support their well-being and success.
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