Library Operations Manager

6 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Job Description:

Nanyang Technological University seeks a seasoned Senior Library Executive to spearhead User Services & Spaces operations. This role requires a service-oriented, innovative, and enthusiastic individual who can sustainably run frontline library services.

Key Responsibilities:
  • Manage Service Desk duties aligning with NTU Library's excellence standards.
  • Supervise collection maintenance for optimal resource accessibility.
  • Operate Alma Library Management System efficiently.
  • Analyse current processes and identify areas for improvement.
  • Train Student Assistants on delivering operational tasks.
  • Monitor user spaces and equipment in the libraries.
Requirements:
  • Diploma holder with 3-5 years of experience in customer service or degree holder interested in the job responsibilities.
  • Experience in operations, customer service, or communications roles in academic libraries.
  • Strong service-oriented mindset, organized, and detail-oriented.
  • Excellent communication and interpersonal skills to interact with diverse stakeholders.

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