Customer Service and Administration Team Lead

4 days ago


Singapore SSW LOGISTICS PTE. LTD. Full time
About the Role

As a Customer Service and Administration Team Lead at SSW Logistics PTE LTD, you will be responsible for delivering exceptional customer service to internal and external stakeholders while providing administrative support to the team.

Key Responsibilities:
  • To develop and lead a high-performing customer service and administrative function, ensuring seamless day-to-day operations.
  • To establish Standard Operating Procedures (SOPs) and Work Instructions (WIs) for the customer service and administrative function, fostering efficiency and consistency.
  • To collaborate closely with the Operations/Transport team to ensure timely resolution of customer inquiries and orders.
  • To manage customer feedback and provide effective solutions within the designated service level, ensuring excellent customer satisfaction.
  • To continuously identify opportunities for improvement, enhancing team performance and work efficiency.

Requirements and Qualifications
  • A degree or diploma in Supply Chain/Logistics/Business-related discipline.
  • Work experience in customer service or operational background is advantageous.
  • A minimum of 3-5 years of relevant working experience in logistics, preferably in a healthcare or medical related environment.
  • A self-starter who can thrive in a fast-paced environment, meeting tight deadlines with high accuracy.
  • Possess a positive working attitude, good teamwork skills, and strong linguistic abilities in English and another native language or dialect.
  • Effective multi-tasking and time management skills are essential.
  • Strong knowledge and skills in MS Office, including Word, Excel, and PowerPoint, preferably Visio.
  • Experience with Warehouse Management Software and Transport Management Software is an asset.

Benefits

We offer a competitive salary of SGD $60,000 - $80,000 per annum, commensurate with experience. You will also enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and professional development opportunities.



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