Customer Service Team Lead
1 week ago
DAY ONE PTE. LTD. is a reputable establishment that values exceptional customer service and high-quality operations.
Salary
We offer a competitive salary of SGD 45,000 per annum, commensurate with experience.
Job Description
The Assistant Service Manager will play a pivotal role in driving revenue growth, maximizing profits, and minimizing costs. Key responsibilities include:
- Collaborating with the Outlet Manager to optimize outlet operations;
- Establishing strong relationships with guests and handling their requests promptly and professionally;
- Maintaining high service standards and addressing customer feedback effectively;
- Ensuring overall cleanliness of the outlet area;
- Building robust relationships with team members and supporting their development;
- Managing staff discipline, appearance, and work performance;
- Co-leading the team to achieve exceptional guest satisfaction;
- Recruiting, orienting, and training new staff members;
- Planning monthly staff schedules.
The ideal candidate will possess a Diploma in Food & Beverage or equivalent, along with at least 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent.
Required Skills and Qualifications
The successful candidate must demonstrate:
- Acute financial management skills and strong business acumen;
- Excellent knowledge of latest sales and marketing trends;
- Strong customer service and problem-solving skills;
- Ability to multitask, work under pressure, and meet short deadlines;
- Flexibility to commit shift work, weekends, and public holidays;
- Proficiency in MS Office applications for administrative work.
Benefits
We offer a dynamic work environment, opportunities for professional growth, and a competitive salary package.
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