Customer Financial Service Team Lead

6 days ago


Singapore PASONA SINGAPORE PTE. LTD. Full time

About the Role

We are seeking a seasoned Customer Financial Service Team Lead to join our team in Singapore. As a key member of our organization, you will play a vital role in driving business growth and ensuring seamless customer experience.

Job Summary

The Customer Financial Service Team Lead will be responsible for leading a team of professionals in delivering exceptional customer financial services to our B2B customers in APAC region. The ideal candidate will have excellent leadership skills, with a strong background in credit assessment, credit collection, and debt recovery.

Key Responsibilities

  • Lead a team of customer service representatives to achieve sales targets and improve customer satisfaction
  • Develop and implement strategies to enhance accounts receivable performance and reduce bad debt write-offs
  • Foster strong relationships with internal stakeholders, including sales, operations, and dispute research teams
  • Responsible for resolving customer complaints and issues in a timely and professional manner
  • Conduct regular team meetings and training sessions to ensure high productivity and job satisfaction
  • Collaborate with cross-functional teams to identify areas of improvement and implement process enhancements

Requirements

  • Minimum 3 years of experience in customer service or financial services
  • Excellent leadership and communication skills
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Bachelor's degree in Business Administration or related field
  • Possess basic English language skills for internal communication
  • Business proficiency in Japanese or Korean to liaise with Japanese speaking/Korean speaking customers in Japan/Korea

Salary Estimate

Based on industry standards and market conditions, we estimate the salary range for this position to be between SGD $6,000 to SGD $10,000 per month, depending on qualifications and experience.

About Us

PASONA SINGAPORE PTE. LTD. is a reputable recruitment agency with a strong reputation for providing exceptional staffing solutions to businesses across various industries. We offer a dynamic and supportive work environment, with opportunities for career growth and development.



  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore THE HR ECOLOGY PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Financial Services Team Lead to join our team at THE HR ECOLOGY PTE. LTD.Responsibilities:Collaborate with bank customers and internal production teams to ensure seamless coordination and delivery of servicesProvide timely updates on card statuses and inventory levels to the banks, ensuring accuracy and...


  • Singapore BNP Paribas Wealth Management Full time

    Job DescriptionWe are seeking an experienced Financial Services Team Lead to join our team at BNP Paribas Wealth Management. As a key member of our team, you will be responsible for driving business growth, managing client relationships, and leading a team of professionals.


  • Singapore ACCVISORY PRIVATE LIMITED Full time

    Job OverviewAs a Financial Services Team Lead at ACCVISORY PRIVATE LIMITED, you will play a crucial role in leading a team of accountants on various accounting and related assignments. Your main responsibility will be to ensure that these assignments are planned, executed, documented, and concluded based on the relevant professional standards.


  • Singapore INFINITUM FINANCIAL ADVISORY PTE. LTD. Full time

    At Infinutum Financial Advisory PTE. LTD., we are seeking a dynamic and talented Financial Services Consultant to join our team.About the Role:We offer a fulfilling career with an attractive remuneration model, exciting career progression and developmental pathway, and flexible hours & work life balance.Key Responsibilities:Develop new client relationships...


  • Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Job OverviewWe are seeking a skilled Customer Service Team Member to join our team at RELIANCE SERVICE MANAGEMENT PTE. LTD.Salary InformationThe estimated annual salary for this role is $35,000-$50,000, depending on experience and qualifications.Job DescriptionRoles & ResponsibilitiesWe are looking for a polite, friendly, and well-groomed individual to take...


  • Singapore DAY ONE PTE. LTD. Full time

    About DAY ONE PTE. LTD.DAY ONE PTE. LTD. is a reputable establishment that values exceptional customer service and high-quality operations.SalaryWe offer a competitive salary of SGD 45,000 per annum, commensurate with experience.Job DescriptionThe Assistant Service Manager will play a pivotal role in driving revenue growth, maximizing profits, and minimizing...


  • Singapore INFINITUM FINANCIAL ADVISORY PTE. LTD. Full time

    Roles & ResponsibilitiesAre you looking to be a financial service professional in a leading multiple provider Financial Advisory firm?Job Highlights· Fulfilling Career with Attractive Remuneration Model· Exciting Career Progression and Developmental Pathway· Flexible Hours & Work Life BalanceJob DescriptionWe are looking for dynamic and talented candidate...


  • Singapore GOLDBELL LEASING PTE LTD Full time

    Roles & ResponsibilitiesWork Location: 59 Senoko Rd, Singapore 758123 (Company bus at 08:00 AM from Admiralty MRT - the bus stop opposite Exit C or public bus 981 from bus stop opposite Sembawang station B58219)Working Hours: Monday to Friday: 08:30 AM - 05:30 PMAlternate Saturdays (B): 08:30 AM - 12:30 PMBenefitsFlexi Dollars: $800Annual Leave: 14Eligible...


  • Singapore INFINITUM FINANCIAL ADVISORY PTE. LTD. Full time

    We are seeking a dynamic and talented individual to join our team as a Financial Services Consultant at INFINITUM FINANCIAL ADVISORY PTE. LTD.About the RoleThis is an excellent opportunity for individuals who are passionate about providing expert financial advice and planning services to clients. As a Financial Services Consultant, you will be responsible...


  • Singapore ATOFUN FINANCIAL TECHNOLOGY PTE. LTD. Full time

    A Customer Service Executive position is available at ATOFUN FINANCIAL TECHNOLOGY PTE. LTD.Company OverviewWe are a leading fintech company dedicated to providing innovative financial solutions. Our team is passionate about delivering exceptional customer experiences and driving business growth.Salary RangeThe estimated salary for this role is between SGD...


  • Singapore E&C RECRUITMENT PTE. LTD. Full time

    About E&C Recruitment Pte. Ltd.We are a reputable recruitment agency dedicated to providing top-notch services to our clients and candidates alike. Our team of experts is passionate about delivering exceptional results, and we take pride in our ability to understand the needs of our clients and match them with the best talent available.Job Title: Customer...


  • Singapore OCBC Full time

    Job OverviewWe are seeking an experienced Senior Financial Services Team Lead to join our Premier Private Client team in OCBC.Salary and BenefitsThe estimated salary for this role is SGD $150,000 - $200,000 per annum, depending on experience.Job DescriptionAs a Senior Financial Services Team Lead with Premier Private Client, you will be responsible for...


  • Singapore ATOFUN FINANCIAL TECHNOLOGY PTE. LTD. Full time

    A career opportunity has arisen at ATOFUN FINANCIAL TECHNOLOGY PTE. LTD., a leading organization in the financial technology sector, for an Experienced Customer Service Executive. The ideal candidate will have a strong passion for delivering exceptional customer experiences and possess excellent communication skills.The role of the Customer Service Executive...


  • Singapore DA Financial Service Full time

    Overview of the Company:DA Financial Service is a leading financial institution that provides comprehensive trading solutions to clients worldwide.

  • Compliance Officer

    10 hours ago


    Singapore DA Financial Service Full time

    **About DA Financial Service**We are a leading financial institution committed to delivering exceptional services and exceeding customer expectations. Our team is comprised of talented professionals who share our passion for excellence and our dedication to innovation.**Job Title:** Compliance Officer - Regulatory Expert**Location:** Not specified (remote...


  • Singapore TATE & LYLE ASIA PACIFIC PTE. LTD. Full time

    As Customer Service Team Lead, you have the opportunity to be part of the Global Operations – Customer Service team and support our APAC (excluding China) customers. This support includes end-to-end order management (order entry, checking on shipment, product allocation, and complaint management). You will manage and lead a team of 2 CSR. About You...


  • Singapore INFINITUM FINANCIAL ADVISORY PTE. LTD. Full time $3,000 - $5,000

    Are you looking to be a financial service professional in a leading multiple provider Financial Advisory firm? Job Highlights Fulfilling Career with Attractive Remuneration Model Exciting Career Progression and Developmental Pathway Flexible Hours & Work Life Balance Job Description We are looking for dynamic and talented...


  • Singapore JIH SUN EMPLOYMENT AGENCY Full time

    At JIH SUN EMPLOYMENT AGENCY, we are seeking an experienced Customer Service Executive to join our team.The ideal candidate will possess strong leadership skills and a customer-centric mindset.Key Responsibilities:Lead the CSA team (front line team) to achieve excellent service level, productivity, and efficiency.Champion the front line image of the Company...


  • Singapore NATURELAND WELLNESS PTE. LTD. Full time

    Job OverviewNatureland Wellness PTE. LTD. is seeking a highly skilled Customer Service Team Lead to oversee the daily activities of customer service operations and provide regular performance-related feedback to staff.Key ResponsibilitiesAs a key member of our team, you will be responsible for:• Strategizing and implementing effective customer service...