Customer Service Representative
6 days ago
A Customer Service Executive position is available at ATOFUN FINANCIAL TECHNOLOGY PTE. LTD.
Company OverviewWe are a leading fintech company dedicated to providing innovative financial solutions. Our team is passionate about delivering exceptional customer experiences and driving business growth.
Salary RangeThe estimated salary for this role is between SGD 4,000 - SGD 6,000 per month, depending on the candidate's experience and qualifications.
Job DescriptionWe are seeking an experienced Customer Service Executive to join our e-commerce team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service via phone, email, and chat. Additionally, they will assist in maintaining accurate records, monitoring performance metrics, and identifying areas for improvement.
Responsibilities include:
- Providing timely and effective responses to customer inquiries, ensuring high levels of customer satisfaction.
- Collaborating with internal teams to resolve customer complaints and issues promptly.
- Assisting in maintaining accurate records of customer interactions, including issue resolution and follow-up activities.
- Maintaining up-to-date knowledge of products, services, and promotions to provide informed customer support.
- Conducting regular analysis of customer feedback and performance metrics to identify areas for improvement.
To be successful in this role, you should possess the following skills and qualifications:
- Demonstrated experience in customer-facing roles, preferably in e-commerce or fintech industries.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong analytical and problem-solving skills, with the ability to identify and resolve customer issues effectively.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Possess a GCE A level or equivalent qualification, with at least 1 year of experience in customer service.
We offer a competitive compensation package, including:
- A salary range of SGD 4,000 - SGD 6,000 per month.
- A comprehensive benefits program, including medical, dental, and life insurance.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and supportive work environment that fosters collaboration and innovation.
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