Customer Service and Administrative Team Lead
6 days ago
We are a dedicated Chinese tutoring centre passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment.
As the Customer Service and Administrative Team Lead, you will play a key role in maintaining smooth day-to-day operations while ensuring excellent service to our students and their parents. Your responsibilities include overseeing customer service interactions, addressing concerns, resolving issues, and managing administrative tasks that support the organization.
Key Responsibilities- Serve as the main point of contact for parents and students, delivering exceptional customer service.
- Address customer concerns, resolve issues, and manage inquiries with care and professionalism.
- Perform administrative duties such as scheduling, coordinating appointments, and maintaining records.
- Collaborate with the team to streamline workflows and improve overall service quality.
- Support the centre's operations by ensuring all processes run smoothly and efficiently.
To be successful in this role, you should possess:
- Proven experience in customer service and administrative roles.
- Excellent communication, organizational, and multitasking skills.
- Patience, empathy, and a passion for working with children.
- Strong interest in education, with a preference for candidates with related knowledge or experience.
- Ability to speak and write fluently in both English and Chinese.
- A collaborative team player with a positive attitude and willingness to help others.
In exchange for your expertise, we offer:
- A competitive salary of SGD 40,000 per annum.
- Opportunities for career advancement in the education sector.
- Free Chinese language tutoring for your children.
- An engaging and supportive work environment with friendly colleagues.
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