Customer Support Specialist

4 hours ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Job Title: Customer Support Executive (CSE) - Video Analytics

We are seeking a highly skilled Customer Support Executive (CSE) to join our team at The Supreme HR Advisory Pte. Ltd. As a CSE, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.

Key Responsibilities:
  • Act as the primary liaison for customers and sites, providing technical guidance and support.
  • Conduct maintenance and daily checks on deployments, troubleshoot issues, and escalate matters to the CTO.
  • Collaborate closely with customers to comprehend their technical needs and provide customized solutions.
  • Offer ongoing technical guidance, support, and training sessions to educate customers on the utilization of company products and technologies.
  • Ensure customer satisfaction and retention, monitoring and reporting on key customer success metrics.
  • Deliver and install hardware to integrate company's Video Analytics solutions into customers' workflows and systems.
  • Troubleshoot and resolve technical issues to ensure customer satisfaction.
  • Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.
  • Coordinate internal resources to address customer requirements effectively and work collaboratively with internal teams to enhance the overall customer experience.
  • Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.
  • Provide guidance to interns on efficient and effective practices in daily tasks and impart knowledge and experience in implementation of Video Analytics solutions and customer management.
Requirements:
  • Demonstrated experience in a customer success or account management role.
  • Proven background in technical support roles.
  • Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
  • Proficient in project management and organizational skills.
  • Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.


  • Singapore PRECIOUS SPECIALIST CENTRE PTE. LTD. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Precious Specialist Centre PTE. LTD.Key ResponsibilitiesFront Desk Operations: Provide exceptional patient care and support at the front desk, ensuring a positive experience for all visitors.Patient Registration: Accurately register patients...


  • Singapore RECRUITPEDIA PTE. LTD. Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Recruitpedia Pte. Ltd. in the Manufacturing Industry. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Enter accurate and timely data into our system,...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Production Support Specialist to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD. The ideal candidate will have extensive experience in Cobol development, Unix system administration, and production support.Key ResponsibilitiesRun the day-to-day operations of the technology platform, including MS SQL Server,...


  • Singapore SEAFRONT SUPPORT COMPANY PTE. LTD. Full time

    Accounting Support RoleAt Seafront Support Company PTE. LTD., we are seeking a highly skilled Accounting Support Specialist to join our team. The successful candidate will provide critical support to our accounting department by handling various general accounting tasks on a daily basis.Key Responsibilities:Prepare and review financial statements, ensuring...


  • Singapore SEAFRONT SUPPORT COMPANY PTE. LTD. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Accounting Support Specialist to join our team at Seafront Support Company Pte. Ltd. as an Administrative Support Associate.Key ResponsibilitiesFinancial Support: Provide daily support to our accounting department by handling general accounting tasks, including preparing financial statements,...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Production Support Specialist to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD. as a Production Support Analyst.Key ResponsibilitiesTechnical OperationsManage the day-to-day operations of our technology platform, including MS SQL Server, Oracle, and Unix.Identify and resolve production issues, create...


  • Singapore GLOBAL AIRFREIGHT INTERNATIONAL PTE. LTD. Full time

    Job Title: Customer Support Job Summary: We are seeking a highly skilled and motivated Customer Support professional to join our team at GLOBAL AIRFREIGHT INTERNATIONAL PTE. LTD. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded. Responsibilities: *...


  • Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at FLINTEX CONSULTING PTE. LTD. as a key member of our support team.Key ResponsibilitiesCustomer Support: Provide exceptional customer service, addressing inquiries, troubleshooting issues, and offering technical assistance in a timely and effective...


  • Singapore MCI CAREER SERVICES PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at MCI Career Services Pte. Ltd. as a Healthcare Administrator. This role will involve providing exceptional customer service and support to patients and their families in a fast-paced healthcare environment.Key ResponsibilitiesRegister and manage patient...


  • Singapore MyCareersFuture Full time

    **Job Summary**At MyCareersFuture, we are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.**Key Responsibilities:**Process and fulfill customer orders...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Customer Support Executive / Customer Success SpecialistWe are seeking a highly skilled Customer Support Executive to join our team at THE SUPREME HR ADVISORY PTE. LTD. This role is responsible for managing customer relationships, ensuring customer satisfaction, and driving retention.Key Responsibilities:Act as primary liaison for customers and sites,...


  • Singapore AES GLOBAL HOLDINGS PTE. LTD. Full time

    Job SummaryAES Global Holdings Pte. Ltd. is seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Support: Respond to customer...


  • Singapore HCS SCIENTIFIC & CHEMICAL PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and dedicated Customer Support Specialist to join our team at HCS Scientific & Chemical Pte Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesProvide timely and...


  • Singapore PM-INTERNATIONAL SINGAPORE NUTRITION PTE. LTD. Full time

    Job Title: Customer and Event SupportPM-International Singapore Nutrition Pte. Ltd. is seeking a highly motivated and organized individual to join our team as a Customer and Event Support specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, supporting sales initiatives, and coordinating events in...


  • Singapore WEIKE GAMING TECHNOLOGY (S) PTE. LTD. Full time

    Job SummaryWEIKE GAMING TECHNOLOGY (S) PTE. LTD. is seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring their gaming experience is seamless and enjoyable.Key ResponsibilitiesTechnical Support:...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Customer Operation SpecialistOur client, a leading global healthcare company, is seeking a Customer Operation Specialist to join their team. As a key member of the customer service team, you will be responsible for handling customer inquiries, providing excellent first-point-of-contact service, and determining the nature of customer calls to respond...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job SummaryThe Supreme HR Advisory PTE. LTD. is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Key ResponsibilitiesCustomer and Site Management:Act as the primary liaison for...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at THE SUPREME HR ADVISORY PTE. LTD. as a Technical Account Manager for our Video Analytics solutions. The ideal candidate will have a strong background in customer success, technical support, and project management.Key ResponsibilitiesCustomer and Site Management:Act as...


  • Singapore GLOBAL AIRFREIGHT INTERNATIONAL PTE. LTD. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Support Specialist to join our team at GLOBAL AIRFREIGHT INTERNATIONAL PTE. LTD. as a Sales Support Associate. The successful candidate will provide administrative support to our Business Development Manager and be responsible for coordinating daily shipping activities, handling...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at THE SUPREME HR ADVISORY PTE. LTD. as a Technical Account Manager. The ideal candidate will have a strong background in customer success and technical support, with a proven track record of delivering exceptional customer experiences.Key...