Customer Support Specialist
6 hours ago
We are seeking a highly skilled Customer Support Executive to join our team at THE SUPREME HR ADVISORY PTE. LTD. This role is responsible for managing customer relationships, ensuring customer satisfaction, and driving retention.
Key Responsibilities:- Act as primary liaison for customers and sites, providing technical guidance and support throughout deployments.
- Conduct maintenance and daily checks on deployments, troubleshoot issues, and escalate matters to the CTO.
- Collaborate closely with customers to comprehend their technical needs and provide customized solutions.
- Offer ongoing technical guidance and support throughout deployments.
- Conduct training sessions and workshops to educate customers on company products and technologies.
- Ensure customer satisfaction and retention.
- Monitor and report on key customer success metrics.
- Willingness to travel to customer sites as required.
- Deliver and install hardware to integrate Video Analytics solutions into customers' workflows and systems.
- Troubleshoot and resolve technical issues to ensure customer satisfaction.
- Provide comprehensive support for web dashboard and mobile applications.
- Coordinate internal resources to address customer requirements effectively.
- Work collaboratively with internal teams to enhance the overall customer experience.
- Provide constructive product feedback and suggestions to Company's technology team.
- Contribute to the development of customer success processes, blueprints, and best practices.
- Provide guidance to interns on efficient and effective practices in daily tasks.
- Impart knowledge and experience in implementation of Video Analytics solutions and customer management.
- Stay informed about the latest industry trends and technologies to enhance customer success strategies.
Requirements:
- Demonstrated experience in customer success or account management.
- Proven background in technical support roles.
- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms (desirable).
- Proficient in project management and organizational skills.
- Familiarity with Project Management software (e.g., Jira, Confluence) and customer success metrics.
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