Digital Sales Enablement Manager
2 weeks ago
About the Role
">This is an exciting opportunity to join adidas as a Digital Sales Enablement Manager in Southeast Asia. In this role, you will be responsible for implementing best-in-class digital sales solutions and processes to enable country sales teams to achieve operational excellence and commercial success.
">Key Responsibilities
">- Digital Roll-out Management
- Manage the roll-out of digital sales solutions (such as CLICK, Digital Showroom, ASSIST, Connect, and EDI) in South East Asia with the Global and Emerging Market roll-out team and drive process change management.
- Be the single point-of-contact to consolidate, document, and prioritize demand for required system/process enhancements and/or new capabilities for roll-outs to new sales organizations or customer groups.
- Provide transparency and insights on current sales and sell-in related processes and needs to the roll-out team.
- Plan customer roll-out waves with Sales Development and commercial leadership teams and ensure proper and timely communication to customers.
- Onboard customers to CLICK and all tools alike.
- Promote digital tools within the SEA sales community and ensure a constant communication flow on status of projects and initiatives to main stakeholders, the commercial leadership team, and other sales and/or project-related functions.
- Provide trainings and regular updates of local digital sales solutions to internal functions such as customer service and sales.
- Perform and manage user acceptance testing for roll-outs to new sales organizations and for new features on digital sales solutions and ensure end-to-end process testing (including SAP-AFS with customer service and local IT support).
- Coordinate cross-functionally with internal interfaces (e.g., marketing, sales, finance, customer service, IT) to ensure the CLICK platform offers relevant, timely, and engaging content.
- Manage and maintain local content on the CLICK platform and keep service pages up-to-date (e.g., page label translations, seasonal marketing content, FAQ pages, cut-off dates, campaigns, etc.).
- Maintain local Salesforce backend and ensure master data accuracy.
- Support customer service on technical issues with CLICK and ASSIST reported by customers, creation of IT tickets to escalate to Global IT operations.
- Ensure timely season readiness of the sell-in tools in SEA in close collaboration with the marketing, IT, and sales functions (e.g., content, master data, sales calendar, assortments, packages, etc.).
- Create local market packages and assortments on CLICK, showcasing key products/concepts across all channels.
- Develop an annual digital activation plan and coordinate the digital activation process with local functions (sales, marketing) to increase customer engagement and impact top-line.
- Create and send out regular newsletters to CLICK customers to promote new features, new releases, sales timelines, new season start dates, and activate them to increase platform usage and drive net sales.
- Ensure local reporting on defined sales and analytics KPIs and share insights with relevant stakeholders; identify deviations from targets and drive necessary changes.
Required Skills and Qualifications
">- Deep insight into sales and customer service processes with an affinity to digital tools.
- Project management skills and the ability to lead diverse teams of technical and non-technical roles.
- Good communication skills and comfortable presenting complex topics to senior stakeholders.
- Innovative mindset, encouraging change, taking personal ownership, and can-do attitude.
- Basic to advanced Microsoft Office skills.
- Proficient IT skills including SAP, Salesforce, HTML.
- Fluent in English both verbally and written.
Estimated Salary
">The estimated salary for this role is $80,000 - $110,000 per year, depending on experience.
">About adidas
">adidas is a global leader in the sporting goods industry, committed to innovation and sustainability. We offer a dynamic and inclusive work environment with opportunities for growth and development.
">How to Apply
">If you are a motivated and experienced professional looking for a challenging role in digital sales enablement, please submit your application, including your resume and a cover letter, explaining why you are the ideal candidate for this position.
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