Strategic Delivery Manager
11 hours ago
At Microsoft Operations PTE LTD, we are seeking a highly skilled Strategic Delivery Manager to join our team. As a key member of our organization, you will be responsible for delivering high-quality consulting projects to our customers. Your primary focus will be on ensuring the successful delivery of projects, while maintaining a healthy portfolio and project management team.
Key Responsibilities
- Account Delivery Management – You will support strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track.
- Relationship Development - You will manage customer relationships across a set of assigned customer accounts, driving intentional customer conversations to nurture deeper relationships and progress opportunities.
- Presales and Contracting - You will partner with pursuit teams ensuring high-quality in deal and contract constructs, aligning Consulting Project Managers for input to ensure deals sold can be successfully delivered.
- Delivery Management – You will oversee a Consulting Project Manager delivery team, modeling our values, coaching and caring for your team, driving delivery excellence, maturity and quality.
- Portfolio Management – You will oversee a broad portfolio of complex accounts, supporting management and assurance of the all-up delivery of consulting engagements.
- Monitoring and Controlling - You will establish governance rhythms over your portfolio of customer engagements, conduct Project Health Reviews and manage business Key Performance Indicators to agreed standards.
- Business Growth - You will manage all aspects of the financial health of your portfolio, driving incremental business growth by recognizing opportunities, maximizing cloud growth and providing input into strategic account plans.
Required Qualifications (RQs)
- Bachelor's Degree in related field AND 6+ years experience in consulting/professional services delivery, project management, practice management, or related field OR equivalent experience.
- 3+ years people management experience.
Preferred Qualifications (PQs)
- Bachelor's Degree in related field AND 12+ years experience in consulting/professional services delivery, project management, or practice management, or leading portfolio management, complex programs, or revenue-driven (e.g., $10 million +) programs OR equivalent experience.
- Project Management Professional (PMP) certification.
- 2+ years consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).
- Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification Certification in relevant industry.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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