IT Delivery Operations Manager

3 weeks ago

Singapore INFOSYS COMPAZ PTE. LTD. Full time
Roles & Responsibilities

This is an individual contributor role reporting to the Delivery Operations Manager. The incumbent works hand in hand with counterparts based in Singapore including Service Line Heads, and with other iCompaz functions and Delivery Teams.


Responsibilities

  • Establish the framework and Standard Operating Procedures for the strategic client and eventually expand these to the rest of Infosys Compaz
  • Work closely with Head of Delivery and Service Line Heads responsible for delivery to the strategic client on various day to day operational matters including tracking of financials, resources allocation and deallocation, contracts review and approvals, hiring based on client needs etc.
  • Manage various optimization and simplification program initiatives, achieving stated outcomes are achieved within agreed timelines
  • Work closely with Infosys Quality team and delivery teams to ensure client buy-in and agreement for automation for overall success
  • Coordinate with Infosys Quality team re various quality initiatives rollout including ISO certifications
  • Work closely with Infosys TPD team to ensure all training and certification programs are delivered and resources are certified/licensed to operate in client environment
  • Work closely with Infosys Compaz Chief Delivery Officer and other client account delivery teams to ensure items requiring cross-delivery teams’ attention are dealt with on a timely basis

Requirements

  • Degree in computer science or related field in engineering
  • At least 10 years of relevant work experience
  • Experience in managing programs and initiatives executing them successfully to closure
  • Knowledge in various Quality frameworks and methodologies, and able to apply the same work in conjunction with Infosys Quality team to drive quality-related programs
  • Understanding of financial reporting and resources management including managing resources on bench
  • Proficient in Microsoft Office products
  • Good communications and networking skills; boundary spanner

What do we do?


At Infosys Compaz(iCompaz), we focus on Digital Transformation for enterprises across industry vertical segments and services. We take clients on a rewarding journey of Digital Transformation, with strengths in AI, Data, User Experience, Cloud, Cybersecurity and Analytics, while also serving clients in their IT management in technology operations, infrastructure and applications. We serve a comprehensive client network spanning multiple industries and are helping clients meet the challenges of the digital economy in financial services, retail, transportation and logistics, telecom, services, and resource sectors, among others.


Why iCompaz?

  • iCompaz is a Joint Venture between Infosys Limited and Temasek Holdings, both global leaders in their respective industries, and the JV was created exclusively to bring Digital Transformation capabilities and global skills to the ASEAN market. Temasek Holdings is a global investment company headquartered in Singapore. Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India.
  • We take pride in our fair employment opportunity. You are welcome at iCompaz regardless of age, race, gender, religion, marital status and family responsibilities, or disability.
  • We offer an inclusive and diverse workplace environment to support your career aspirations. We have a strong emphasis on continuous learning to your professional and personal growth. If you are looking for an opportunity where you would be able to make an impact with what you are good at, and at the same time being able to explore any other area that interests or motivates you, WE’VE GOT YOU COVERED

Tell employers what skills you have

Digital Transformation
Microsoft Office
Inventory
Rollout
Financials
ISO
User Experience
Agile
Project Management
Networking
Transportation
Consulting
IT Management
Financial Services
Service Delivery
Financial Reporting

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