Service Delivery Manager

4 weeks ago


Singapore ADVENTUS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities
  • Lead the service delivery for assigned accounts, ensuring seamless execution and high customer satisfaction.
  • Accountable for the successful implementation of projects, meeting contractual obligations and exceeding customer expectations.
  • Manage daily operational support, fostering strong relationships with key stakeholders and resolving issues promptly.
  • Monitor service level agreements, escalating and prioritizing issues to ensure optimal performance.
  • Act as the primary point of contact for service delivery, providing expert guidance and support to customers.
  • Drive service delivery and work request prioritization, aligning with business objectives and customer needs.
  • Lead a team of engineers, overseeing desktop, system, network, and helpdesk functions during transition phases.
  • Provide customers with actionable insights and trend analysis, proactively supporting business growth and improvement.
  • Identify operational gaps, driving closure through internal and external collaboration.
  • Maintain long-term customer relationships, serving as a strategic bridge between clients and internal teams.
  • Balance customer satisfaction with business objectives, ensuring efficient delivery and cost management.
  • Deliver projects within budget, meeting cost plan targets.
Requirements
  • Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
  • At least 1-2 years of experience in customer success, service delivery, or sales, with strong stakeholder management and IT support skills.
  • Ability to multitask, handling a large portfolio of customer accounts with ease.
  • Excellent communication skills, with fluency in English and Mandarin for effective liaison with Mandarin-speaking customers.
  • IT outsourcing experience is a plus, with a proven track record of success.
  • Proven ability to achieve project milestones and demonstrate broad technology awareness.
  • Strong business acumen, customer focus, and financial management skills.
  • Self-motivated and proactive in resolving issues and identifying new opportunities.
  • Effective interpersonal skills, both written and presentation.
  • Strong analytical and problem-solving skills, with the ability to provide quick resolution to problems.
Tell us about your skills

Customer Success
Service Delivery
Project Coordination
Stakeholder Management
Business Acumen
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