
Technical Product Support Specialist
1 week ago
Job Overview
This is an exciting opportunity to join our team as a Technical Product Support Specialist. As part of this role, you will be responsible for providing technical support and assistance to customers, resolving complex technical issues, and collaborating with cross-functional teams.
Responsibilities:- Provide technical support and assistance to customers through various channels, including phone, email, and in-person visits.
- Diagnose and resolve complex technical issues related to our products and services.
- Collaborate with cross-functional teams, including engineering, sales, and marketing, to ensure seamless customer support.
- Develop and maintain documentation and knowledge base articles to assist with troubleshooting and issue resolution.
- Participate in training and development programs to stay up-to-date on the latest technologies and products.
- Bachelor's degree in Engineering or related field.
- Proven experience in technical support and customer service.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
Our company offers a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.
Others:We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and commitment to excellence.
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