Technical Product Support Specialist

1 week ago


Singapore beBeeTechnicalProductSupport Full time $90,000 - $120,000

Job Overview

This is an exciting opportunity to join our team as a Technical Product Support Specialist. As part of this role, you will be responsible for providing technical support and assistance to customers, resolving complex technical issues, and collaborating with cross-functional teams.

Responsibilities:
  • Provide technical support and assistance to customers through various channels, including phone, email, and in-person visits.
  • Diagnose and resolve complex technical issues related to our products and services.
  • Collaborate with cross-functional teams, including engineering, sales, and marketing, to ensure seamless customer support.
  • Develop and maintain documentation and knowledge base articles to assist with troubleshooting and issue resolution.
  • Participate in training and development programs to stay up-to-date on the latest technologies and products.
Requirements:
  • Bachelor's degree in Engineering or related field.
  • Proven experience in technical support and customer service.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and meet deadlines.
Benefits:

Our company offers a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.

Others:

We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and commitment to excellence.



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