
Technical Product Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. This individual will be responsible for providing exceptional customer support, troubleshooting technical issues, and escalating complex cases as needed.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. They will also possess a strong understanding of technical product support principles and best practices.
Required Skills and Qualifications:- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Ability to work effectively in a fast-paced environment
- Strong understanding of technical product support principles and best practices
- Experience with ticketing systems (e.g. Zendesk)
- Experience in manufacturing or process engineering
- Familiarity with Atlassian environment (e.g. Jira, Confluence)
As a valued member of our team, you can expect:
- Private healthcare insurance
- Company equity
- Virtual company events and happy hours
- Flexible work schedule and unlimited vacation policy
- Learning & Development opportunities
The successful candidate will be responsible for:
- Providing exceptional customer support
- Troubleshooting technical issues
- Escalating complex cases as needed
- Managing support workload to provide visibility to issues and resolution status
- Continuously improving internal support processes and tools
- Expanding product documentation held in our customer-facing knowledge base
The Technical Support Specialist will collaborate with:
- Applications Engineering
- Customer Solutions
- Customer Success
- Software Engineering
- Hardware Engineering
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