Technical Product Support

4 days ago


Singapore ADECCO PERSONNEL PTE LTD Full time
Roles & Responsibilities

The Opportunity

  • Adecco is partnering with a leading global electronics company to search for a CS Product Support Specialist.
  • This role is a contractual assignment with an initial tenure of 2 years (renewable).

The Talent

  • Minimum 3 years' experience in electronics after-sales or a customer-centric technical environment
  • Strong technical knowledge and troubleshooting skills on mobile and consumer electronics products
  • Proven experience conducting technical training for vendors or service partners
  • Skilled in data analysis, reporting, and communicating actionable insights to stakeholders
  • Excellent problem-solving, prioritization, and critical thinking skills
  • Self-motivated, organized, and able to work independently
  • Strong multitasking and teamwork capabilities
  • Driving license a huge plus

The Job

  • Monitor and report on service quality KPIs and perform root cause analysis with improvement plans
  • Provide minor troubleshooting assistance and technical support to Authorized Service Centers and Contact Centers for mobile and consumer electronics products
  • Conduct technical training and knowledge transfer to vendors and service partners
  • Collaborate with factories and HQ teams on quality monitoring and product improvement initiatives
  • Monitor new product launches and quality issue trends, reporting insights to management
  • Support on-site service and repair activities, product liability tasks, and inventory management
  • Assist with stock counting and scrapping of used products/parts
  • Participate in ad hoc projects related to product quality and service support

Next Step

  • Email Subject: Apply: CS Product Support Specialist
  • Send your updated resume to: jason.lew@adecco.com
  • We regret that only shortlisted candidates will be contacted.

Jason Lew Hong Kang

EA Licence Number: 91C2918

Personnel Registration Number: R1876435

Tell employers what skills you have

Troubleshooting
Aftersales
Data Analysis
Critical Thinking
Root Cause Analysis
Inventory Management
Technical Training
Driving License
Product Liability
Product Improvement
Electronics
Able To Work Independently
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