
Technical Specialist for Product Support
2 days ago
As a Technical Specialist, you will provide expert support to customers and internal teams on systems and product issues. This role requires strong collaboration and communication skills to define technical problems and identify solutions.
Key Responsibilities:- You will work closely with customers and personnel to troubleshoot technical issues and implement fixes.
- Collaborate with cross-functional teams to develop and deliver technical content.
- Provide on-site assistance for complex technical solutions that involve changes to core functionality, code, and systems operation.
- Develop and maintain technical documentation, tests, tools, and diagnostic procedures for product support personnel.
The ideal candidate typically holds a degree in an engineering specialty. In this role, you will work independently yet collaboratively, providing regular updates to your manager on project and account status.
To excel in this position, you should possess strong competence in various tools, procedures, and programming languages necessary to fulfill the job requirements.
A successful Technical Specialist will have excellent problem-solving skills, be able to communicate complex technical information effectively, and demonstrate a passion for delivering high-quality results.
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