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Application Product Technical Support Specialist

3 weeks ago

Singapore beBeeApplication Full time $60,000 - $80,000

Job Title: Application Support Specialist

Job Description:

We are seeking a skilled and experienced Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical support to our customers, ensuring that their applications are functioning smoothly and efficiently.

Your responsibilities will include diagnosing and resolving client queries or issues related to system configuration/setup, product functionality, and bugs/enhancements via telephone or Internet. You will also be required to track and document inbound support requests while ensuring accurate notation of client problems, and maintain a log of issues using SNOW and provide client feedback to improve product design.

Additionally, you will be assisting clients in troubleshooting Altera products and supporting consultants during deployment/upgrade of client sites, achieving established support goals and collaborating with clients on complex problems.

Requirements:

  • 2-4 years of relevant experience
  • Willingness to work in shifts
  • Good communication skills and the ability to interact effectively with clients
  • Strong organizational, interpersonal, and time-management skills with the ability to multitask and prioritize effectively
  • Knowledge of US Healthcare workflow, healthcare applications, HIT terminology, and patient care environments
  • Proficiency in troubleshooting and resolving technical issues
  • Ability to communicate technical concepts to diverse audiences
  • Experience in interacting with international clients, especially from the USA
  • Hands-on experience in application/product support and familiarity with SQL queries, MS SQL Server, T-SQL, etc.
  • Basic understanding of troubleshooting and analytical skills
  • Awareness of ITIL concepts like Incident Management, Problem Management, Change Management, and Knowledge Management

Qualifications:

  • Graduate in Computer Science, Nursing, Pharmacy, Nursing Informatics, or equivalent skills and experience in information technology, clinical health care, or health care admissions and financials.
Required Skills and Qualifications:

This role requires strong technical skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment. A graduate degree in Computer Science, Nursing, Pharmacy, Nursing Informatics, or equivalent skills and experience in information technology, clinical health care, or health care admissions and financials is essential for this position.

Benefits:

As an Application Support Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality solutions to our customers. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.

Others:

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