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Product Technical Support Engineer

3 weeks ago

Singapore Kalmar Full time

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count._

**We're making every move count**:
Key player responsible for product support of the equipment to the dealers/customers. This include:

- Warranty Management
- Product support
- Training for customers/dealers
- Technical report and literature writing

**Main tasks and responsibilities**:

- Involvement in vehicle navigation and project commissioning, testing and troubleshooting.
- On-site hardware and software troubleshooting
- Work closely with customer’s engineering team to provide technical consultation and on
- and off-site support.
- Advise customers/dealers for all warranty issues
- Conduct technical investigation and ensure prompt closure
- Review the technical challenges and propose suitable technical solutions
- Liaise with factory Central support team to address the product support issues
- Provide technical training to dealers/customers
- Provide technical training to internal technical staff
- Any other ad-hoc duties as assigned by superior

**What you’ll need to succeed**:

- Education & Experience_
- Degree in Electrical/Degree in Mechanical/Degree in Mechatronic or Diploma in Engineering field with 10 years of working experienced
- Skills & Competencies_
- At least 5 years of experience in hands on experience of container handling equipment (eg. Rubber tyred gantry, Quay cranes, Straddle carriers, Container handlers, forklifts and terminal tractors)
- Good knowledge in high voltage, engines, transmissions, hydraulics systems and electrical systems
- Background in Control Systems and/or Mechantronics is a plus
- Team player
- Possess great problem solving skills
- Has excellent interpersonal and communication skills
- Must be independent and possess initiative
- Work closely with internal stakeholders and provide necessary technical support
- Travelling is required

**You will be part of**:
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to learn new things and realize your potential and have fun while working in our global team.

**Interested to join?**:
SSEA

**About Kalmar**:

- Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion._