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Drive Customer Delight

2 weeks ago

Singapore beBeeCustomer Full time $40,000 - $80,000
Job Title:
Customer Service and Communication Specialist

We are seeking a skilled professional to drive initiatives enhancing service delivery to the public. As a key member of our Customer Communications and Service Culture (CCSC) Division, you will be responsible for conducting surveys and customer mystery audits at service touchpoints.

Key Responsibilities:
• Conduct regular surveys and customer mystery audits to assess service quality.
• Analyze and report audit results to senior management, highlighting areas for improvement.
• Collaborate with internal stakeholders to implement process improvements and communicate findings effectively.
• Coordinate training programs and positive service recognition initiatives, such as awards and events.

Requirements:
• Degree in any discipline. Relevant experience in service delivery, customer insights, or customer experience is highly preferred.
• Strong presentation, writing, and communication skills with various stakeholders.
• Seniority level depends on experience.

Additional Information:
You may be required to complete a medical declaration or undergo further assessment during shortlisting.