Ambassador of Customer Delight

2 weeks ago

Singapore beBeeCustomerService Full time $3,000 - $4,500
Customer Service Professional

This is a dynamic and fast-paced customer-facing role that requires exceptional communication, interpersonal, and problem-solving skills.

Below are the key responsibilities of this role:

  • Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, resolving issues, and fostering positive customer interactions.
  • Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
  • Communication and Transparency: Ensure consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
  • Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
  • Team Collaboration: Support the centre team and director, manager, or assistant manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
  • Operational Performance: Achieve high-calibre responses from clientele email/WhatsApp inquiries and phone calls, within internally assigned service-level agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centres. Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
  • Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.

Below are the requirements for this role:

  • At Least 2-3 Years' Experience in Customer Service: A strong background in customer service is essential for success in this role.
  • Availability: Must be available to work retail hours and on both weekends.
  • Strong Sense of Adaptability and Leadership: The ability to adapt to changing circumstances and demonstrate leadership qualities is crucial for this role.
  • Strong Proficiency in Written and Spoken English: Strong language skills are necessary for effective communication with clients and colleagues.
  • Goal-Driven Individuals: Goal-driven individuals who can focus and prioritise tasks that drive the growth of the centre are ideal for this role.
  • Positive Personality: A positive, extroverted, and outgoing personality with a passion for customer service is required.

Benefits and Packages

  • Medical and Insurance Coverage: Comprehensive medical and insurance coverage for employees.
  • Work-Life Balance: A healthy work-life balance with 14 days of annual leaves and sick leaves.
  • Professional Development Opportunities: In-house learning, development, and training opportunities to enhance career growth.
  • Complimentary Music Lessons: Free music lessons for employees.
  • Vibrant Company Culture: A supportive and vibrant company culture that fosters growth and collaboration.

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