Ambassador of Customer Delight

1 week ago

Singapore beBeeCustomer Full time $3,500 - $4,500
Customer Service Ambassador

As a key ambassador of malls, you will deliver exceptional service and provide problem resolution to shoppers while supporting marketing initiatives and daily operations—creating a welcoming and engaging experience for both shoppers and tenants.

  • Address shoppers' enquiries, lost and found cases, and incidents promptly and professionally.
  • Introduce enhanced customer service through digital solutions to shoppers.
  • Provide assistance and promote sign-ups via the CapitaStar app to shoppers proactively.
  • Make periodic mall announcements based on standard guidelines.
  • Roving duties of the mall which include common areas and retail spaces to ensure areas are well maintained and to flag out any issues or customer feedback to respective departments.
  • Regularly educate tenants on loyalty programme ecosystem and other marketing matters.
  • Promote the Excellent Service Award by identifying and recommending outstanding tenant staff.
  • Plan and conduct regular briefing and Product Knowledge sessions with tenants.
  • Support marketing functions including documenting events, new store openings, and gathering shoppers' feedback where applicable.
  • Check and maintain the condition of marketing materials, Point-of-Sale Machines, and display panels.
  • Exhibit excellent customer service skills in the course of duty.
Requirements
  • GCE'O' Levels and above.
  • Preferably with 1- or 2-years working experience in similar capacity.
  • A team player with pleasant disposition.
  • Excellent communication and interpersonal skills.
  • Positive, service-oriented mindset with ability to multitask and stay calm under pressure.
Benefits
  • Comprehensive medical coverage.
  • Training and development opportunities.
  • Subsidised rates at serviced residences.
  • Strong advocate of staff volunteerism.
About Us

We are a diversified real estate group with a portfolio that spans across multiple cities in Asia. We strive to deliver long-term economic value to our stakeholders while contributing to the environmental and social well-being of the communities we operate in.

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