Customer Experience Champion
2 days ago
We are seeking a highly skilled Guest Experience Executive to join our team. This role is responsible for delivering exceptional guest experiences and ensuring seamless operations in the Executive Club Lounge.
Job DescriptionThe Guest Experience Executive will be responsible for managing the guest journey from pre-arrival to post-departure, providing personalized care to all hotel guests at Heart of House throughout their stay.
- Manage Guest Journey: Supervise and direct the team of Guest Experience Executives to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
- Seamless Operations: Manage the Pullman Singapore Orchard guest experience through a seamless flow of processes.
- Flawless Impression: Uphold a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues.
To be successful in this role, you will need to have:
- Knowledge and Experience: Minimum 'O' level qualification, excellent written and communication skills in English, and ability to communicate in a second language.
- Technical Knowledge: Good technical knowledge of Heart of House and Guest Services Operations, including staff rostering, room assignment, requisition order, basic training, and coaching.
- Problem-Solving: Effective multi-tasking and time management skills, knowledge and experience in problem-solving, and ability to analyze and resolve issues by exercising good judgment.
This role offers a range of benefits, including:
- Seniority Level: Mid-Senior level
- Employment Type: Full-time
- Job Function: Business Development and Sales
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