Customer Experience Champion

13 hours ago

Singapore beBeeCustomerService Full time $3,500 - $5,500
Customer Service Excellence">

As a key member of our customer service team, you will be responsible for ensuring exceptional customer experience through efficient order processing, effective communication, and prompt resolution of customer inquiries and issues.


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  • ">
  • Key Responsibilities:">
    • ">
    • Process customer orders accurately and efficiently, including preparing sales orders, purchase orders, material safety data sheets, invoices, and goods receipt notes.">
    • Liaise with customers regarding delivery status, addressing any concerns or queries they may have.">
    • Handle customer inquiries on stock availability, delivery dates, and other related matters.">
    • Act as an escalation point for customer complaints within the team, working collaboratively to resolve issues promptly and fairly.">
    ">
  • Required Skills & Qualifications:">
    • ">
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external customers.">
    • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.">
    • Proficiency in inventory management procedures, including FIFO (First-In-First-Out) principles.">
    • Ability to work effectively in a fast-paced environment, remaining calm and composed under pressure.">
    ">
  • Benefits:">
    • ">
    • Opportunity to work in a dynamic and growing organization, with opportunities for career development and advancement.">
    • Competitive salary and benefits package, including [insert relevant benefits here].">
    ">
  • Others:">
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    • Meet all regulatory requirements, ensuring compliance with relevant laws and regulations.">
    • Provide administrative support, including documentation, photocopying, filing, and scanning.">
    • Perform other duties as assigned by superiors or management.">
    "]",

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