Excellent Service Manager

1 day ago

Singapore beBeeCustomer Full time $4,000 - $6,000
Service Excellence Opportunity

Our public health sector client is seeking a motivated and detail-oriented individual to join their team. This role offers the chance to make a real impact on patient care and service quality.

Key Responsibilities:
• Manage and document patient feedback to inform service improvements
• Coordinate investigations and ensure timely resolutions
• Draft responses and generate feedback reports

• Service Leadership:
• Implement and monitor service standards and satisfaction initiatives
• Organize service campaigns, recognition programs, and training
• Support clinics and committees in service quality efforts
• Represent management in meetings and take minutes
• Lead projects and vet materials for senior roles

Requirements:
• Minimum degree holder in any related discipline
• At least 2-3 years of experience in Service/Hospitality, with 4-5 years required for senior positions
• Healthcare experience preferred
• Good interpersonal and communication skills, with a passion for service
• Ability to multi-task, work independently, and as a team player
• Proficient in MS Office
• Possess good time and project management skills, with a meticulous and organized approach

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