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Client Service Director
2 weeks ago
We are seeking an experienced Client Service Director to lead our client servicing function, ensuring exceptional service delivery and long-term client satisfaction.
About the RoleThe successful candidate will be responsible for managing and growing client accounts, building strong relationships with key clients, and overseeing client onboarding. They will also act as the main escalation point for complex client issues and work closely with internal departments to ensure seamless coordination for client needs.
Key Responsibilities- Manage and grow client accounts
- Build and maintain strong, long-term relationships with key clients
- Oversee client onboarding and ensure smooth service delivery
- Act as the main escalation point for complex client issues
- Work closely with internal departments to ensure seamless coordination for client needs
To be successful in this role, you will require:
- Diploma/Degree in Business, Marketing, or related field
- 5+ years' client relationship management experience, with at least 2 years in a leadership role
- Proven track record in managing high-value client portfolios
- Excellent communication, negotiation, and interpersonal skills
- Strong problem-solving abilities and a client-first mindset
This is a unique opportunity to join a leading corporate services firm and take your career to the next level. You will have the chance to:
- Lead the client servicing arm of a prestigious company
- Work with diverse portfolios, from SMEs to MNCs
- Develop your skills and expertise in a supportive and growth-oriented environment
