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Soft Services Team Leader

2 weeks ago

Singapore beBeeOperational Full time $80,000 - $120,000

Job Opportunity: Service Excellence Manager

Job Description:

This is an exciting opportunity for a seasoned professional to oversee the daily operations of soft services and food service functions, ensuring exceptional standards of service delivery to clients. As a leader in this field, you will be responsible for managing teams, developing operational plans, and monitoring performance to drive continuous improvement.

Responsibilities:
  • Manage and motivate soft services and food service teams to deliver high-quality service
  • Develop and implement operational plans and procedures to meet client requirements and key performance indicators
  • Monitor and report on service performance, identifying areas for improvement and implementing corrective actions
  • Liaise with clients to understand their needs and ensure they are satisfied with the services provided
Requirements:

A minimum 5 years' experience in a similar position, preferably in the hospitality or facilities management industry, is required. You should have a proven track record of leading and motivating teams to deliver exceptional service, as well as strong operational and project management skills. Excellent communication and interpersonal skills are essential for liaising effectively with clients and stakeholders. Proficiency in the use of relevant software and technology to support service delivery and reporting is also necessary.

About Us:

We value our employees and strive to create a work environment that promotes continuous learning and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.