Soft Service Manager

3 weeks ago

Singapore SODEXO SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Working Location : Tuas South

Working Hours : Mondays to Fridays, 8am to 5pm

About the role

This is an exciting opportunity for an experienced Soft Service Manager to join the dynamic team at Sodexo Singapore Pte Ltd in the Tuas West Region. As a Soft Service Manager (Including Food Services), you will be responsible for overseeing the daily operations of the soft services and food service functions, ensuring the highest standards of service delivery to our clients. This is a full-time permanent position.

What you'll be doing

  1. Manage the soft services and food service teams, providing leadership, training and support to ensure efficient and effective service delivery
  2. Develop and implement operational plans and procedures to meet client requirements and KPIs
  3. Monitor and report on service performance, identifying areas for improvement and implementing corrective actions
  4. Liaise with clients to understand their needs and ensure they are satisfied with the services provided
  5. Manage budgets and resources effectively to optimise service delivery and financial performance
  6. Ensure compliance with all relevant health, safety and environmental regulations
  7. Contribute to the overall strategy and development of the Sodexo business in the region

What we're looking for

  1. Minimum 5 years' experience in a Soft Service Manager or similar role, preferably in the hospitality or facilities management industry
  2. Proven track record of leading and motivating teams to deliver high-quality service
  3. Strong operational and project management skills, with the ability to plan, coordinate and monitor multiple tasks and activities
  4. Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and stakeholders
  5. Proficient in the use of relevant software and technology to support service delivery and reporting
  6. Committed to continuous improvement and driven to achieve results
  7. Degree in Hospitality Management, Facilities Management or a related discipline preferred
Tell employers what skills you have

Management Skills
IT Service Management
Budgets
Leadership
Quality Control
Business Continuity
Service Management
Interpersonal Skills
Hospitality Management
Strategy
Compliance
Project Management
Customer Service
Service Delivery
Facilities Management
Hospitality

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