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Network Support Specialist Role
3 weeks ago
The role of the Network Support Specialist is to provide technical support and resolve issues in a timely manner. The ideal candidate will have a strong understanding of networking concepts, including TCP/IP, LAN, WAN, email, web, and DNS.
Responsibilities:
- Provide exceptional first-level technical support via phone and email.
- Act as the primary owner of user incidents and service requests.
- Proactively identify, assess, and document security risks, threats, and vulnerabilities in client networks and systems.
- Prioritize incidents based on predefined severity levels and execute appropriate escalation procedures when necessary.
Requirements:
- Minimum diploma in information technology, engineering, or a related discipline.
- Foundational understanding of core networking concepts.
- Familiarity with Microsoft Windows operating systems and Mac OS environments.
- Excellent communication skills, with strong verbal and written English skills.
- Natural problem-solving skills, with attention to detail.
Benefits:
- Career growth and development opportunities.
- Making an impact in protecting the infrastructure of major organizations in Singapore.
- Learning and development opportunities to bridge knowledge gaps.
- Being part of a pioneering company with a strong legacy and exciting future.
