Network Support Specialist

5 days ago

Singapore beBeeNetworkSupport Full time $60,000 - $120,000
Job Title: Network Support Specialist

The role of a Network Support Specialist involves providing front-line technical assistance to customers via various communication channels. This includes diagnosing and troubleshooting product configuration and functional issues remotely and onsite.

To be successful in this position, you will need to have strong analytical skills, excellent communication skills, and the ability to work under pressure with minimal supervision.

Some of the key responsibilities include:

  • Front-line technical support for customer inquiries and issues
  • Diagnose and troubleshoot product configuration and functional issues
  • Effective escalation to Level 2 or product vendor for action and resolution

Required Skills and Qualifications:

  • Degree/Diploma in Computer Science / IT Technology or equivalent
  • Exposure to networking and security solutions such as firewall, load balancers, endpoint protection is an advantage
  • Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
  • Ability to work under pressure with minimal supervision
  • Excellent in communication and analytical skills

Benefits:

  • Fresh graduates are welcome to apply
  • Flexible working hours available on demand basis

Others:

  • Able to handle flexible working hours on demand basis
  • Maintain rapport with customers and competence in managing vendors
  • Any other ad-hoc duties assigned

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