Network Support Specialist

5 days ago

Singapore beBeeNetwork Full time $90,000 - $120,000

**Network Support Specialist**

  • We are seeking a skilled Network Support Specialist to join our international team. This dynamic role involves providing front-line technical network support for users across our Asia Offices.

The ideal candidate will be the first point of contact for network-related issues, helping to troubleshoot, resolve, and escalate problems, ensuring smooth and seamless connectivity and day-to-day operations.

About the Role

This is an excellent opportunity to work in an international environment with a global leading manufacturer of industrial machine needles, precision parts, and systems.

  • This is a full-time position.

We offer a competitive salary and benefits package.

Responsibilities
  • Provide 2nd level support for network infrastructure (LAN/WAN/WIFI), Firewalls, and Web Access Security Gateways.
  • Work on projects led by Germany HQ and perform network support for Asia and other regions.
  • Service and support architectures & network infrastructure (LAN/WAN/WIFI), Routers, Firewalls, Web Access Security Gateways, servers, security controls, and ensure implementation is in accordance with the agreed design.
  • Monitor all systems and ensure all IT services are meeting service level agreement and issues are being resolved in a timely manner.
  • Able to manage internal and external resources together with the IT colleagues on site when delivering any projects or tasks and ensure all deliverables are on time and on budget.
  • Will work on projects regarding SD-WAN and our global network redesign with HPE Aruba devices.
  • Will administrate security tools like Firewalls, zScaler Internet Access, HPE Aruba Clearpass NAC, and VPN connections.
  • Review all technical support related processes and documentation for continuous improvement.
  • Willing to continue education.
  • Maintenance and operations of network equipment in server rooms.
Requirements
  • Degree in Computer Science / Telecommunications / Information Technology or any relevant field.
  • Relevant IT experience (e.g. Network administration, Firewall administration, Router administration, Proxy administration).
  • At least 3-5 years' experience in an IT System/Network Admin role.
  • Excellent troubleshooting, problem-solving, and analytical skills.
  • Experienced and knowledge in Windows and Linux, Cisco routers, LAN, WAN, SD-WAN, Wireless, Switches, VPN, DNS, DHCP.
  • Knowledge with HPE Aruba Clearpass and Central, zScaler or Checkpoint will be an added advantage.
  • Professional certification in LAN, WAN, or Firewall topics will be an added advantage.
  • Travelling may be required.

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