Technical Account Manager

5 days ago


Singapore SKYLINE COMMUNICATIONS APAC PTE. LTD. Full time

Discover a new career opportunity at Skyline Communications APAC PTE LTD, where innovation meets expertise.

About the Role

We are seeking an experienced Technical Account Manager to join our team in APAC. As a key member of our organization, you will be responsible for driving business growth and providing exceptional customer experiences.

The ideal candidate will have a strong background in technical account management, with a proven track record of delivering results-driven solutions. Your excellent communication and interpersonal skills will enable you to build strong relationships with clients and internal stakeholders.

Key Responsibilities:
  • Develop and maintain in-depth knowledge of DataMiner features to deliver tailored solutions.
  • Take ownership of full technical implementation of projects, ensuring timely delivery and high-quality results.
  • Serve as primary contact for clients on all technical matters related to projects, providing prompt support and expert guidance.
  • Evaluate and understand functional and technical specifications of projects, guaranteeing efficient implementation and client satisfaction.
  • Maintain accurate documentation of technical requests and project progress, facilitating seamless collaboration between teams.
  • Identify and troubleshoot technical issues affecting project delivery, implementing effective solutions to minimize downtime.
  • Perform quality assurance from a functional perspective on all technical features in projects, ensuring they meet client expectations.
  • Prepare and maintain comprehensive project documentation for acceptance, handover, and internal presentation procedures.
  • Recognize potential commercial opportunities and notify the appropriate Sales Manager.
Requirements and Qualifications:

To succeed in this role, you will need:

  • Profound knowledge of HFC broadband, IPTV, broadcast, and satellite systems.
  • Strong understanding of TCP/IP (firewalls, routers), multithreading, web services, and .Net Remoting.
  • Experience with HTML, XML, client-server systems, and SNMP.
  • Familiarity with software programming.
  • Excellent affinity with MS Windows operating systems.
  • Bonus points for knowledge of MySQL and Apache Cassandra.
Competencies and Skills:
  • A fast learner who adapts quickly to new situations.
  • A positive can-do attitude.
  • Effective communication and interpersonal skills.
  • Logical thinking and a client-centric approach.
  • Natural technical insight and passion for software technology.
  • Ability to work independently and prioritize tasks.
  • Good verbal and written communication skills in English and Chinese.
  • Bachelor's, Master's, or Doctorate degree in ICT, Software, and/or Telecom.

This is a fantastic opportunity to grow your career in a dynamic and innovative environment. If you are motivated, enthusiastic, and passionate about delivering exceptional results, we encourage you to apply.

About Us

Skyline Communications APAC PTE LTD is a leading provider of cutting-edge solutions in the communications industry. We strive to make a lasting impact on the future by fostering innovation and collaboration.

We believe that our employees are our greatest assets, and we offer a comprehensive benefits package that includes competitive compensation, continuous training and growth opportunities, flexible working arrangements, mobile allowance, and much more.

We invite you to explore this exciting opportunity and discover how you can contribute to our success. Please submit your application, including your resume and cover letter, through the provided channel.

Estimated salary: $80,000 - $110,000 per annum, depending on experience and qualifications. Compensation package may include additional benefits such as bonuses, stock options, or other incentives.



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