Cloud Service Delivery Executive

4 days ago

Singapore beBeeCustomer Full time $80,000 - $120,000

**Cloud Service Delivery Manager Job Overview**

The Cloud Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and management of cloud services, guaranteeing alignment with service level agreements (SLAs) and client expectations. This position involves fostering strong relationships with cross-functional teams to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

  • Service Delivery Management: Oversee the delivery of cloud services across AWS or Azure environments, ensuring adherence to SLAs and client needs. Manage daily operations of cloud environments, including incident management, change control, and problem resolution.
  • Client Liaison: Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
  • Cloud Operations and Monitoring: Implement and monitor dashboards and tools to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis.
  • Stakeholder and Client Engagement: Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocate for client needs internally.
  • Resource and Capacity Management: Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance. Ensure resource adjustments are made in response to forecasted demand and workload trends.
  • Governance, Compliance, and Security: Ensure that cloud services comply with internal policies, standards, and external regulatory requirements. Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively.
  • Reporting and Documentation: Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Required Skills and Qualifications:

  • International Business
  • Azure
  • Service Management
  • Root Cause Analysis
  • Retail Banking
  • Compliance
  • Project Management
  • Change Control
  • Cloud Services
  • Customer Satisfaction
  • ITIL
  • Regulatory Requirements
  • Strategic Partnerships
  • Delivery Management
  • Incident Management
  • Service Delivery

Benefits of Working as a Cloud Service Delivery Manager:

This role offers opportunities for growth and development in a dynamic environment. You will be part of a team that is passionate about delivering exceptional services and driving business success.

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