Senior Cloud Service Delivery Executive

1 week ago

Singapore beBeeCloudServiceDelivery Full time $80,000 - $120,000

Job Title: Cloud Service Delivery Manager

This is a senior-level role that oversees the end-to-end delivery and management of cloud services, ensuring seamless alignment with service level agreements (SLAs), customer satisfaction, and operational efficiency.

Main Responsibilities:

  • Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
  • Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
  • Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis.
  • Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally.
  • Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
  • Ensure that cloud services comply with internal policies, standards, and external regulatory requirements. Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively.

Reporting and Documentation:

Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Key Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 5 years of experience in cloud service delivery, management, and operation.
  • Excellent communication, leadership, and project management skills.
  • Familiarity with cloud platforms, including AWS and Azure.
  • Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.

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