
Cloud Service Delivery Executive
4 days ago
An exceptional cloud service delivery manager is required to lead our cloud operations team. The ideal candidate will have a strong background in cloud services and excellent leadership skills.
Key Responsibilities- Manage daily cloud service delivery, ensuring efficiency and client satisfaction.
- Oversee incidents, changes, and problems while driving operational stability and improvements.
- Monitor cloud performance using tools to identify, resolve, and prevent recurring issues.
- Build strong client relationships and provide insights to align services with business needs.
- Ensure compliance, governance, and secure cloud operations with detailed reporting and documentation.
- Bachelor's degree in IT, Computer Science, or relevant technical field.
- 5+ years' service delivery experience, including 3 years in cloud operations.
- Strong knowledge of AWS, Azure, or GCP, including monitoring and incident management.
- Familiarity with DevOps, ITIL, automation tools, and cloud cost optimization practices.
- Excellent communication, leadership, and client engagement skills to manage cross-functional teams.
- Leadership and team management
- Service management
- Automation tools
- Retail banking
- Project management
- Cloud services
- Customer satisfaction
- Incident management
- Delivery management
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