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Clinical Application Specialist
2 months ago
Easmed Pte. Ltd. is a leading medical device distributor specializing in bringing innovative products to the healthcare industry in South-East Asia.
We are committed to building value and trust with our customers and partners by collaborating with international medical device brands and establishing our own training arm, Easmed Academy.
Job SummaryWe are seeking a highly skilled Clinical Application Specialist to join our team. As a Clinical Application Specialist, you will be responsible for providing expert advice and assistance on the usage of therapy devices and products to end-users, including conducting training for medical professionals, allied health personnel, patients, and sales teams.
Key Responsibilities- Support Surgical Cases: Ensure the provision of advice and assistance on the usage of therapy devices and products to end-users, while adhering to infection control and observing patient safety as the first priority.
- Coordinate Clinical Cases: Schedule and manage clinical cases to ensure that all cases are attended to by the Clinical Application Team competently and promptly.
- Provide Expert Support: Ensure that end-users receive correct advice and adequate, professional support in the operating theatres and provide on-call assistance when necessary.
- Analyse Customer Feedback: Support in analysing customer feedback on clinical application services, which leads to case management improvement projects to increase efficiency.
- Train Sales and Clinical Staff: Assist in training new sales and clinical staff on the features and applications of the products, respond to questions posed by surgical personnel, attend to cases in the operating theatres, and provide on-site guidance.
- Conduct Training: Conduct training for surgical and nursing personnel to ensure that they are familiar with and confident in using the products.
- Co-Organise Events: Co-organise trade shows, courses, and events with sales and marketing teams for areas related to product applications and usage.
- Develop Training Materials: Collaborate with Regional Product Managers/Specialists and Business Unit Managers to develop training materials and competency assessment documents.
- Review and Update Clinical Application Contents: Review and update clinical application contents, training materials, and quizzes in the Learning Management Platform to ensure they are accurate, up-to-date, and systematically presented.
To be successful in this role, you should have a Diploma/Degree in Nursing or Bio-medical Engineering or Science, with a minimum of 2 years of relevant experience in operating theatre/Bio medical/Healthcare. Having a growth and change mindset, demonstrating strong ownership towards execution and result, and able to work well in a team-based environment are desirable attributes for the role.
