Clinical Application Specialist
9 hours ago
At THE AIR STATION PTE. LTD., we are seeking a skilled Clinical Application Specialist to join our team in the Sleep Team. As a key member of our organization, you will be responsible for ensuring the provision of expert advice and assistance on the usage of therapy devices and products to end users.
You will be primarily responsible for conducting training for medical professionals, allied health personnel, patients, and sales teams to ensure that they are familiar with and confident in using the products.
The successful candidate will have a Diploma/Degree in Nursing, Engineering, or Science, with a minimum of 2 years of relevant experience in Biomedical/Healthcare/Homecare. Strong ownership towards execution and result, as well as the ability to work well in a team-based environment, are desirable attributes for the role.
As a Clinical Application Specialist, you will be responsible for ensuring the provision of advice and assistance on the usage of therapy devices and products to end users, including conducting training for medical professionals, allied health personnel, patients, and sales teams. You will work closely with the sales team to provide credible demonstrations of products, identify business opportunities, and pass on information/leads to the team.
In this role, you will be required to support sleep team cases competently and promptly, process end-to-end transactions for customers from clinical demo to purchase of device, and ensure that end-users receive correct advice and adequate, professional support.
Key Responsibilities:
- Support sleep apnea device usage according to product usage instructions while adhering to infection control and observing patient safety as the first priority.
- Support sleep team cases competently and promptly.
- Process end-to-end transactions for customers from clinical demo to purchase of device.
- Ensure that end-users receive correct advice and adequate, professional support.
- Support in analysing customer feedback on clinical application services, which leads to case management improvement projects to increase efficiency.
- Assist to train new sales and clinical staff on the features and applications of the products, respond to questions posed by customers, providing on-site guidance where needed.
- Conduct training for end-users to ensure they are familiar with and confident in using the products.
- Co-organise trade shows, courses, and events with sales and marketing teams for areas related to product applications and usage.
- Collaborate with Regional Product Managers/Specialists and Business Unit Managers to develop training materials and competency assessment documents.
- Review and update clinical application contents, training materials, and quizzes in the Learning Management Platform to ensure they are accurate, up-to-date, and systematically presented.
As a Clinical Application Specialist, you will play a critical role in supporting the sales team and providing expert advice and assistance to end-users. If you are a motivated and results-driven individual with a passion for healthcare and medical devices, we encourage you to apply for this exciting opportunity.
We regret to inform that only shortlisted candidates will be contacted.
Tell employers what skills you haveHealthcare, Biomedical Engineering, Medical Devices, Nursing, Customer Satisfaction, Learning Management, Case Management, Scheduling, Medical Education
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