Clinical Application Specialist
2 months ago
Established in 2006, Easmed has grown over the years to be a leading medical device distributor specialising in bringing innovative products in the fields of ENT, General Surgery, Urology, Sleep Medicine, Respiratory and Critical Care in South-East Asia.
As part of Easmed’s philosophy to build value and trust to our Customers and Partners, we are seeking to recruit a Clinical Application Specialist, Sleep Team.
You will be primarily responsible for ensuring the provision of advice and assistance on the usage of therapy devices and products to end users including conducting training for medical professionals, allied health personnel, patients and sales team to ensure that they are familiar with and confident in using the products.
Specifically, you will
- Support sleep apnea device usage according to product usage instructions while adhering to infection control and observing patient safety as first priority.
- Support sleep team cases competently and promptly.
- Process end to end transaction for customers from clinical demo to purchase of device.
- Ensure that end users receive correct advice and adequate, professional support.
- Support in analysing customer feedback on clinical application services which, in turn leads to case management improvement projects to increase efficiency.
- Assist to train new sales and clinical staff on the features and applications of the products, respond to questions posed by the customers, providing on-site guidance where needed.
- Conduct training for the end users to ensure they are familiar with and confident in using the products.
- Co-organise trade shows, courses and events with sales and marketing team, for areas related to product applications and usage.
- Collaborate with Regional Product Managers/Specialists and Business Unit Managers to develop training materials and competency assessment documents.
- Review and update clinical application contents, training materials and quizzes in the Learning Management Platform to ensure they are accurate, up-to-date and systematically presented.
In the course of your work, you will be required to join the Sales Team on a sales visit to demonstrate the use of the products to provide credibility to the value of the products and technical expertise as well as identifying business opportunities while attending to cases and through customers interaction and pass on the information/leads to the Sales Team.
You should have a Diploma/Degree in Nursing, Engineering or Science, have a minimum 2 years of relevant experience such as Bio medical/Healthcare/rehab or Homecare experience preferred.
Having a growth and change mindset, demonstrating strong ownership towards execution and result as well as able to work well in a team-based environment are desirable attributes for the role.
If you are keen to develop a career and make a mark in the medical sector within a dynamic and fast-scaling organization, and also to make a difference in the medical industry, you are invited to apply online with a comprehensive resume, via the APPLY NOW button below.
We regret to inform that only shortlisted candidates will be contacted.
Tell employers what skills you have
Trade Shows
Healthcare
Biomedical Engineering
Medical Devices
Nursing
Customer Satisfaction
Learning Management
Case Management
Scheduling
Medical Education
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