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Enterprise Account Growth Manager

2 weeks ago

Singapore beBeeCustomerSuccessManager Full time $90,000 - $120,000

Sinch is currently transforming its Customer Success Function and has expanded the team to now include Customer Success Managers and Senior Customer Success Managers in Asia. They are responsible for a named set of Enterprise Accounts.

Customer Success is a proactive function that ensures customers receive value from a product.

These individuals will work with a portfolio of high-value customers, getting to know their business goals and communication objectives to uncover ways to grow their use of our products.

The Customer Success Managers work to reduce churn by using data on customer behavior to intervene when usage changes, and by removing friction or increasing customers' understanding of the benefits of Sinch products and services.

Ultimately, you will ensure an exceptional engagement experience is provided for every prospective customer.
Key Performance Indicators:
  • Portfolio GP
  • Churn
  • Net retention of portfolio Volume and $$
  • Upsell/cross sell Volume and $$
What do you do in the role?

Customer Relationship Management:
Cultivate strong relationships within the assigned accounts to drive growth and satisfaction.